CUSTOMER SUPPORT
Frequently Asked Questions
Find quick answers about returns, warranties, product care, delivery and support.
HELP & SUPPORT
How Can We Help?
Everything you need to know about returns, product warranties, delivery and looking after your SalvarePlus products.
How do I return a product?
Contact SalvarePlus before returning any product. We will provide the appropriate return instructions.
What if my product is defective?
Contact us with your invoice/order number, serial number and description of the problem. We may request photographs or video and may need to inspect the product.
Can I return something because I changed my mind?
Change-of-mind returns are different from defective-product returns. Where SalvarePlus voluntarily accepts such a return, the product should generally be unused, complete and in suitable resale condition.
Your statutory consumer rights are not affected.
How long is my warranty?
SalvarePlus provides a 12-month commercial warranty on the golf push carts, electric scooters and 12V lithium battery boxes unless otherwise stated.
This is in addition to applicable statutory consumer rights.
Is my battery box waterproof?
Unless the particular product is specifically rated as waterproof, assume that it is not waterproof.
Protect it from rain, flooding, water spray, pressure washing and liquid ingress.
Can I open my lithium battery box?
No.
Lithium battery systems should only be opened or repaired by an appropriately authorised and qualified person.
What happens if my product is damaged during delivery?
Contact SalvarePlus promptly, retain the packaging and provide photographs of the packaging and product.
We will investigate and assist with the appropriate remedy.
Can I use my own charger?
Only use a charger specifically compatible with the product and battery specifications.
Using an incorrect charger can damage the battery and may create a safety risk.
Who do I contact for support?
Dronewize (Pty) Ltd trading as SalvarePlus
Email: wessel@solarimports.co.za
Telephone / WhatsApp: 071 897 9790
Address: Fanèl, 1 Jacaranda Street, Beyers Ridge Park, Krugersdorp, 1747
Website: www.salvareplus.co.za
STILL NEED HELP?
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If you cannot find the answer you need above, contact our team with your product details and order number where applicable.